Shipping FAQ
Do you offer international shipping?
Yes. Holly Touch offers international shipping to selected destinations. Shipping rates depend on your destination and the total weight of your order.
Do you ship to the United States?
Yes. The United States is covered by our North America shipping rates. Rates start at USD 25 for orders up to 1 kg. Estimated international delivery is 20–30 days; customs or local delivery delays may affect arrival. See the full shipping rates and conditions.
How much does international shipping cost?
International shipping rates start from USD 20 and vary according to your destination region and order weight.
You can view the applicable shipping rates in our Shipping Policy before completing your purchase.
How long does international delivery take?
Estimated international delivery is 20–30 days.
Actual delivery time may vary depending on the destination, customs clearance, local delivery services, and other circumstances outside our control.
Is the 20–30 day delivery time guaranteed?
No. The 20–30 day period is an estimated delivery window, not a guaranteed delivery date.
How is my shipping cost calculated?
Your shipping cost is based on two factors:
Your destination region
The total weight of your order
Please see our Shipping Rates section for the applicable rates.
Will I have to pay customs or import taxes?
Depending on your country, your order may be subject to customs duties, import taxes, VAT, or other local charges.
These charges are determined by the authorities in the destination country. Customers are responsible for checking the applicable import requirements before placing an order.
Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to change your shipping address.
We will do our best to help, but changes may not be possible once your order has been dispatched.
What should I do if my package arrives damaged?
Please contact us as soon as possible and provide photographs of the product and its packaging.
We will review the issue and assist you with the next steps.
What should I do if my order is delayed?
International deliveries can occasionally take longer than expected because of customs, local delivery services, public holidays, weather, remote destinations, or transportation delays.
If your order has not arrived within the expected timeframe, please contact us and we will assist you.
What happens if my package cannot be delivered?
If a shipment cannot be delivered because of an incorrect address, refusal of delivery, failure to collect the package, or customs-related issues, please contact us so we can review the situation and determine the next steps.
Where can I find the full shipping rates?
You can find our complete international shipping rates on our Shipping Policy page.
If you are unsure which rate applies to your destination, please contact us before placing your order.
Origin and Craft
Where is the handmade leather collection made?
Our handmade leather collection is made in Palestine by a family operation. Read Our Craft for more about the collection.
What materials are used?
Material details vary by product. See the individual product description for the leather, lining, outsole or hardware details available for your piece.
How should I care for leather?
Keep leather away from prolonged direct sunlight and moisture.
Sizing and Returns
How do I choose the right size?
Refer to the Fit Guide and the product's size options. If you are unsure, contact us before ordering.
Where can I find return conditions?
Read our Refund and Return Policy for eligibility, conditions, costs and the return process.
Contact
How can I contact Holly Touch?
Email info@hollytouch.com or use our contact form. For order questions, include your order number.