At Holly Touch, we believe beautiful leather goods should be enjoyed wherever you are. We offer international shipping with transparent rates based on your destination and order weight.
Here’s everything you need to know about our international shipping rates, delivery times, and what to expect when your order is on its way.
1. International Shipping
Holly Touch offers international shipping to selected destinations.
Shipping costs vary according to your destination region and the total weight of your order.
Your applicable shipping rate will be confirmed before you complete your purchase.
2. International Shipping Rates
Our international shipping rates are based on destination and shipment weight.
Arab Countries
| Order Weight | Shipping Rate |
|---|---|
| Up to 1 kg | USD 20 |
| Over 1 kg up to 1.5 kg | USD 30 |
Europe & Iran
| Order Weight | Shipping Rate |
|---|---|
| Up to 1 kg | USD 20 |
| Over 1 kg up to 1.5 kg | USD 30 |
North America & Asia
| Order Weight | Shipping Rate |
|---|---|
| Up to 1 kg | USD 25 |
| Over 1 kg up to 1.5 kg | USD 45 |
South America & Australia
| Order Weight | Shipping Rate |
|---|---|
| Up to 1 kg | USD 30 |
| Over 1 kg up to 2 kg | USD 60 |
Important: Shipping rates are based on the total weight of the shipment and the destination region.
For orders outside the weight ranges listed above, please contact us before placing your order so we can confirm the applicable shipping cost.
3. Estimated Delivery Time
The estimated international delivery time is:
20–30 days
Delivery time may vary depending on the destination and distance, as well as factors such as customs clearance, local delivery operations, public holidays, weather conditions, remote locations, or other circumstances beyond our control.
The 20–30 day period is an estimated delivery window, not a guaranteed delivery date.
4. Order Processing
Orders require processing before they are dispatched.
The processing time for your order may vary depending on the product and order circumstances.
For the most accurate delivery estimate, please refer to the shipping information provided for your order.
5. Customs, Duties & Taxes
International orders may be subject to import duties, customs fees, VAT, or other taxes or charges imposed by the destination country.
Any applicable customs duties, import taxes, or local fees are determined by the authorities in the destination country.
Customers are responsible for checking the import requirements applicable to their country before placing an international order.
6. Tracking Your Order
Tracking availability may vary depending on the destination and shipping service used.
When tracking information is available, it will be provided to the customer through the applicable order communication.
If you have a question about the status of your shipment, please contact us and we will be happy to assist.
7. Delivery Delays
International shipments may occasionally take longer than the estimated delivery window due to circumstances outside our control, including:
Customs processing
Local delivery services
Public holidays
Weather conditions
Remote destinations
Transportation delays
Incorrect or incomplete address information
If your order has not arrived within the expected timeframe, please contact us so we can assist you.
8. Shipping Address
Please make sure that your shipping information is complete and accurate before completing your purchase.
Please provide:
Full name
Complete shipping address
City
Postal or ZIP code, where applicable
Country
Phone number
Email address
If you notice an error in your shipping address, please contact us as soon as possible.
Once an order has been dispatched, changes to the shipping address may no longer be possible.
9. Lost, Damaged or Missing Packages
If your package arrives damaged, or if you believe your shipment has been lost or is missing, please contact us as soon as possible.
For damaged orders, please provide photographs of the product and packaging so that we can review the issue and determine the appropriate next steps.
10. Undelivered or Returned Shipments
If an order cannot be delivered because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or customs-related issues, please contact us so we can review the situation and determine the next steps.
Any additional shipping or reshipping costs, where applicable, will depend on the circumstances of the shipment.
11. International Returns & Exchanges
Please refer to our Refund & Return Policy for information about returns and exchanges.
For international orders, customers should review the applicable return conditions and any costs associated with returning an item before placing an order.
12. Need Help?
If you have questions about international shipping, your shipping rate, or the delivery of your order, please contact us.
We’re happy to help make your Holly Touch experience as smooth as possible.
Holly Touch
Handcrafted leather, delivered with care.